La Planchetta goes trough a inspection process before shipping to its destination, and goes over many quality checks during the manufacturing process, in order to provide the best quality iron griddle. In the case that still you receive one unit with any manufacturing defect we will offer a replacement (same product, same size) when the defect is reported via email to email@example.com within 30 days of receiving it.
We like to honor our pledge of quality, and would take the necessary steps to fulfill your needs with the less hassle, because we expect that buying and using La Planchetta should be a pleasant experience.
Unfortunately, we do not accept returns or replacements in cases involving buyer's remorse and case where the customer needs a smaller/larger size, since the published size is the only size available.
All returns must be verified by email prior to you making a return shipment as we offer different return solutions depending on the nature of the return and our goal is to always make sure you are happy. Please contact firstname.lastname@example.org to find out the best way to handle your return.